We want you to be completely satisfied with your experience at Pinball Quest Studios. If you’re not happy with your purchase or service, you can request a refund within 30 days of purchase. To be eligible for a refund, products must be returned unused and in their original condition. For used machines or services, we offer exchanges or store credit. Please reach out to our customer service team to begin the process, and we’ll work with you to resolve any issues promptly and fairly.